Perform help desk functions with excellent customer service skills (both over the phone and email) Demonstrate effective and efficient troubleshooting and problem solving skills Effectively convey information and ideas in all directions Document system problems and resolutions using Service Now Assist with testing of production implementations, working closely with your t

Perform regular inspections, testing, and maintenance of audiovisual equipment, including projectors, displays, microphones, speakers, video conferencing systems, and related accessories. Provide expert assistance and troubleshooting for AV related issues and service requests from FCC staff and stakeholders. Promptly respond to support tickets and inquiries to minimize do

Prepare the Service Treatment Record (STR) documents for electronic conversion. Familiarize yourself with the type of content that should be contained within the medical and dental records. Repair and enhance images to improve the quality of the document prior to scanning. Update record status in the STR Registry to ensure accountability of records as they move through th

Telecommunications Infrastructure Design Lead the design and development of telecommunications networks, including voice, data, video, and wireless communication systems. Ensure scalability, reliability, and security of the infrastructure. Network Optimization Analyze network performance data, identify bottlenecks, and implement optimization strategies to enhance efficien

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Lead and manage the IMC team, including scheduling, training, and performance management. Provide mentorship and guidance to IMC technicians. Oversee the continuous monitoring of network infrastructure and systems for performance, availability, and potential issues. Implement and oversee routine maintenance activities and upgrades to IMC monitoring tools. Escalate critica

Design, configure, and troubleshoot Cisco VOIP systems and related network infrastructure. Maintain and optimize performance of the VOIP infrastructure, ensuring high availability and reliability. Collaborate with IT teams to integrate VOIP systems with other network services. Manage the installation and configuration of network hardware, including routers, switches, and

Responsible for all Contractor work performed under the contract Provide Cost Forecasting experience and be able to respond to COR questions regarding contract cost estimation, variance, burn, etc. Provide subject matter expertise, program management, program analysis and reporting, documentation, and/or strategic planning and overall management as required to support to

Conduct continuous monitoring, analysis, and reporting activities of network infrastructure and systems for performance, availability, and potential issues. Provide shift support based work, providing 24x7x365 coverage and support at the client site Monitor systems and applications including high and low level network wide performance monitoring Escalate critical issues t

Works independent of supervision Oversees a task order under a contract end to end, and assists in the direction of project level activity and associated team personnel Perform management and support of the analysis, design, development, and implementation of diverse, enterprise wide processes and application systems. Tasks may include the design study process; conducting

Provides IT Planning, Budget, Reporting, and Analysis support to the Chief Information Officer (CIO) Organization Support the management of the Agency's IT portfolio, which sets investment priorities and aligns business processes to ensure IT architecture and products align and support mission requirements. Ensures compliance with applicable statutes, regulations, policy,

Responsible for all Contractor work performed under the contract Provide Cost Forecasting experience and be able to respond to COR questions regarding contract cost estimation, variance, burn, etc. Provide subject matter expertise, program management, program analysis and reporting, documentation, and/or strategic planning and overall management as required to support to

The PM shall be responsible for the performance of all work performed under the task order and shall have full authority to act for the Contractor on all contract matters relating to daily operations. The PM or alternate shall be available on site at the customer HQ during core business hours (M F, 6am 6pm). The PM or alternate shall be on call outside core business hours

Responsible for all Contractor work performed under the contract Provide Cost Forecasting experience and be able to respond to COR questions regarding contract cost estimation, variance, burn, etc. Provide subject matter expertise, program management, program analysis and reporting, documentation, and/or strategic planning and overall management as required to support to