Required to obtain and maintain a US government clearance. Assist in resolving high level escalations as required. Conduct quality assurance checks for calls and trouble tickets. Handle customer requests, both technical and non technical, professionally and accurately. Manage department metrics and complete weekly reports. Conduct weekly one on ones with NetOps Technician

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with