Compensation: $37,923.80 - $45,982.60

Position Summary:

Financial Assistance Services provides the means for students to pursue their post-secondary educational endeavors. By providing students with the financial assistance needed to help cover the costs of obtaining a higher education, we are helping to make dreams come true each and every day.

St. Petersburg College (SPC) takes pride in helping students finish what they start, therefore assisting students with the financial aid process is critical in getting the student started in the best possible position to succeed. SPC is seeking a dynamic and energetic Online Student Support Advisor for our fast-paced financial assistance services department. To be a strong candidate for consideration, we are looking for someone who:

• Has 2 years of well-rounded financial aid experience along with online (phone, email, live chat, etc.) counseling/advising experience;
• Associates Degree preferred;
• Is a self-starter and passionate about seeing students succeed;
• Is willing to work in a team environment to solve problems;
• Has reliable transportation and Flexible enough to be used at different campuses (when needed);
• Possesses excellent customer service skills, phone and email etiquette;
• Has a positive outlook and attitude;
• Is able to de-escalate tense situations on the phone and in person;
• Is innovative and creative enough to help remove barriers and help students succeed.

The Student Support Advisor typically assists students with a full spectrum of financial aid related questions in person, on the phone, via email, virtually via Microsoft Teams, Zoom, and chat. The Student Support Advisor will provide more detailed advising for students and parents. A thorough understanding of the FAFSA, verification, Professional Judgements, and SAP are just a few items that the Student Support Advisor will need to be familiar with. Additionally, we are seeking a candidate who has strong critical thinking skills and who can learn new systems and processes fairly easy.

This position will be called upon to assist on campuses and with outreach initiatives in the surrounding communities.

The candidate will collect, review and verify financial aid & academic records submitted by students as well as verify eligibility for Federal and State Programs.

Excellent communication, interpersonal skills, and customer service experience is also required.

This position is primarily on ground at the Tarpon Springs campus.