Compensation: $55,952.53 - $67,842.44

Position Summary:

Coordinates and executes functions in the Student Support Services (SSS) TRIO Grant. Provides leadership and supervision to Student Support Services staff.

Typical Essential Duties

• Oversees special programs implemented in campus-based Student Services Centers;

• Assumes responsibility for de-escalation and conflict resolution;

• Provides evaluation reports regarding progress in achieving measurable student services outcomes of Program quality and student performance;

• Remains current regarding college curriculum, policies and procedures;

• Coordinates New Student Orientations

• Follows federal, state, college and department guidelines;

• Defines and inputs strategic planning.

• Serving students who are eligible for Student Support Services, including those who are first general, economically disadvantaged, and students with disabilities

• Supervise staff and programming on two campus locations (St. Pete/Gibbs and Clearwater)

• Prepare and submit reports and budget plans to the Department of Education

• Prepare SSS Cultural activities/events (museum trips, etc.) and 4-year college/university tours

This is the third of six levels in the Student Support Professional series. The classification is responsible for coordinating student services and activities in an assigned area. Incumbent responsibilities generally include providing direct student assistance; ensuring consistency and compliance with policies, procedures, and applicable regulations or guidelines; coordinating services with other departments and outside agencies; developing and evaluating programs and services; coordinating and facilitating special events; and, developing marketing and promotion strategies. Incumbents may have formal supervisory responsibility over support and/or technical staff.

Requirements:

Education:

Bachelor's degree in a related field to assigned area. Master's degree strongly preferred.

Experience:

One (1) year of management experience in a field related to assigned area.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Supervisory principles;
• Applicable student support programs, academic advising, and/or related programs;
• Program development and program management principles and practices;
• Customer service principles;
• Career planning principles and practices;
• Community networking principles and practices;
• Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
• Diverse populations and cultures;
• Recordkeeping principles;
• Computers and related software applications.

Skills:

• Assessing student's developmental needs and translate theory into practice;
• Work in a flexible and fast paced environment;
• Reason and exercise judgment and discretion;
• Leadership practices.

• Prioritizing and assigning work;
• Monitoring and evaluating employees;
• Planning and developing programs;
• Advising students on academic, finance or career issues;
• Providing customer service;
• Promoting services;
• Researching service delivery methods;
• Maintaining records;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

• Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities: