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At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.
We are looking for an experienced Concessions Manager that has a passion for concessions and a drive to grow their career in vibrant Miami, FL! We have a great opportunity to join the dynamic Chartwells Higher Ed team at the University of Miami to oversee the concessions operations at the Watsco Center on campus. This 7,972 seat Basketball Arena also includes 20 Suites. The arena hosts both Men's and Women's Basketball, concerts and Billboard awards shows. This position will manage a team of supervisors, hourly associates and oversee volunteers from various not for profit organizations. The ideal candidate will be an experienced concessions operations leader who is focused customer service/satisfaction, employee development and quality standards.
Key Responsibilities:
- Ensuring all concession stands, portables and suites are set up and ready for events.
- Supervising operations during events and troubleshooting where needed.
- Working with colleagues to continuously improve operational performance.
- Completing point of sale updates and regular maintenance checks.
- Managing loss prevention.
- Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations.
- Managing gratis sheet process to ensure accurate tracking of any comped items.
- Implementing concessions production sheet to ensure accurate production and minimal waste.
- Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed.
- Completion and processing of alcohol incident logs to identify recurring issues or trends.
- Overseeing service standards during events to ensure a high level of the guest experience.
- Managing team member scheduling in line with demand forecasts.
- Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required training, etc.
Preferred Qualifications:
- 2+ years of experience in a food and beverage operational position with concessions experience preferred.
- Bachelor's degree in hospitality management is preferred, but not required.
- High level of computer literacy.
- ServSafe Certification
- TIPS Certification
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Ed are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1307617
Chartwells Higher Education
SHARON MCNEELEY
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