A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Responsible for all Hotel Information Technology Systems, Hardware, and Infrastructure.

Essential Functions and Responsibilities

• Performs tasks necessary to ensure the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
• Perform monitoring, analysis, troubleshooting, and corrective actions for OS and application patching and anti-virus protection updates to all property user endpoints and servers.
• Provide support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers.
• Maintains an accurate, up to date inventory of all hardware, software, and licenses.
• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server level endpoints. Perform restoration on local servers to ensure data is protected and functional.
• Provide support for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
• Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
• Partner with Regional IT Leadership and Corporate IT Teams

• Ensure compliance with all Corporate Policy & Procedures and legal requirements related to Hardware & software installation, use and licensing agreements.
• Engage vendors and IT Teams to identify, diagnose, and resolve all business systems incidents and problems.
• Develop and maintain relationships with technical vendors, 3rd party business partners, and service providers. Ensure service providers perform to contractual SLAs and service obligations.
• Interface and communicate effectively across all peer groups for both application and technical areas.
• Ensure compliance with all corporate policy & procedures and legal requirements related to hardware & software installation, use, and licensing agreements.

Supportive Functions and Responsibilities

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Respond to administrative requests and responsibilities in a timely manner
• Demonstrate a proactive approach towards work activities
• Ability to work flexible schedule to include weekends and holidays
• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

Qualifications

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

• Knowledge of Desktop Hardware and Software Installation and Configuration
• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
• Knowledge of PMS and related interfaces
• Knowledge of Retail and F&B POS Systems

Preferred:

• Hand on experience with Mobile Device Support and Management

Education: 2-year College Degree

Experience: 2 years related work experience