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Network Control Specialist-Melbourne, FL Information Technology
Melbourne, FL
Job Description
Network Control Specialist needed for a contract to hire opportunity with SOC's client to work in Melbourne, Florida.
US Citizenship with the ability to obtain a Public Trust Clearance is Required!
Responsibilities
Employment Pre-requisites
The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
US Citizenship with the ability to obtain a Public Trust Clearance is Required!
Responsibilities
- Our client is seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.
- Perform root cause analysis to determine a plan of action for restoring customer's services
- Operate among a myriad of internal L3Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times
- Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
- Document Trouble Tickets and Change Requests of all related activities
- Work in a 24x7 network control environment, supporting shift work that may include Weekends and Holidays.
- Support short-term emergency evacuation to local or remote backup facilities.
- Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field or a combination of 4 years of related work experience, post-secondary education and/or industry Certifications.
- 2 years' experience with domain knowledge of L1 through L4 of the OSI Model.
- 2 years' experience with L1-3 protocols to include LAN/WAN/MAN, OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
- 1 years' experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
- Familiarity with Incident, Change and Problem Management practices.
- Experience working with Long Term Evolution (LTE) and VPN technologies.
- Experience with call center phone systems and ability to work in a fast-paced environment.
- Experience with vendor engagement to resolve IT issues.
- Prior experience required in maintaining high service levels in a demanding customer support services environment.
- CCENT, CCNA, CCNP, CompTIA and/or ITIL v3/4 certifications.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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