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As a company, Maersk promotes a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time off.
The CPM manages and executes the contract portfolio and will drive contract fulfillment and enforceability, supported by analysis. Is the primary partner of the Sales organization, from the Ocean Product (long term contracts), and support with customer account management, addressing issues, driving contract quality, contract fulfillment, contract product delivery and execution; etc. Partners with the Sales Operations organization to understand customer feedback and drive improvements across the company.; liaison with Market Managers to address relevant issues.
Key Responsibilities
- Stakeholder management: establish adequate operating system with the CPM community and relevant Sales organization, Sales Operations, L&S, TCM, GSC and Market Managers. Liaison on contract process, contract fulfillment, contract products, including but not limited to pricing strategy, contract fulfillment, customer retention, contract product development.
- Direction Setting: Support direction setting with Head of CPM and execute, cascade to appropriate parties; provide direction setting to Sales and Sales Operations regarding customer plan and profitability in Ocean Contract; create and execute go to market plan with the L&S organization for each relevant customers.
- P&L Performance Management: establish adequate operating system for ocean contract performance management in relevant scope, drive contract fulfillment, attend to parameters of success and failure, proactively address issues to the Sales organization and others as needed.
- Quality Control: monitor data & process quality of contract fillings, and tenders. Monitor data quality of customer data, including but not limited to contract fulfillment.
- Customer Relationship Management: Act as the primary point of contact with Sales about the customer from the Ocean Product organization, relaying message from/to Market Managers as needed and supporting Sales during negotiation process
Accountable for
- Contract Fulfillment in relevant scope, at trade level
- Ocean volume delivery for contract customers in relevant scope
- Go to Market plan in relevant scope
- Customer retention & growth of scoped portfolio
- Implementation and execution of Product Development / Enablement
Required experience & skills:
- Minimum 2 years of Pricing experience in Ocean
- Ocean shipping background
- Excel knowledge (excel test will be required)
- English proficient (required)
- Commercial background (nice to have)
- Analytical skills
- Communication skills
- Team player
- Pro-active
- Fast-thinking / Solution focused
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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