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Customer Account Leader
Miramar, FL
Job Description
Build an Aviation Career You're Proud Of
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.
Work with the latest technologies and techniques in the aviation industry to source materials, manage inventory, and coordinate logistics. You'll ensure we have what we need to service our customers.
As an experienced Customer Account Leader, you'll be responsible to increase global sales, and meet target growth and strategy of engine parts sales for our sales team at PTS Aviation, a StandardAero company. You'll be required to understand and implement solutions to maximize the customer experience and the financial requirements of the business unit.
What you'll do:
Leadership
Product Related
Service Related
Position Requirements:
Benefits that make life better:
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.
Work with the latest technologies and techniques in the aviation industry to source materials, manage inventory, and coordinate logistics. You'll ensure we have what we need to service our customers.
As an experienced Customer Account Leader, you'll be responsible to increase global sales, and meet target growth and strategy of engine parts sales for our sales team at PTS Aviation, a StandardAero company. You'll be required to understand and implement solutions to maximize the customer experience and the financial requirements of the business unit.
What you'll do:
Leadership
- Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
- Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
- Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise.
- Develops & maintains relationships with new and existing customers.
- Updates and completes Measures of Performance (MOPS).
Product Related
- Reads and interprets legal documents to determine requirements for the creation and distribution of production documents using language in clear and concise manner.
- Manages accounts through the practice of sound business judgment, recalling relevant information when analyzing situations and defending decisions.
- Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
- Initiates the required action for response to customer service requests for work scope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison and informal leadership role with service engineers, operations, logistics and materials.
- Provides customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Manages customer visits and acts as the primary contact between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
- Validates inventory costs, explaining pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
- Monitors and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
- Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
- Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files.
Service Related
- Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
- Cultivates customer loyalty through a commitment to customer satisfaction.
- Supports preparation of proposals, quotes and presentations and proposes sales strategies.
- Manages personal workload and time, setting and manage priorities and time on task, asking for assistance when required, while adapting to change and adjusting to changing demands of the workplace
- Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Facilitates or recommends solutions for the settlement of customer complaints.
- Evaluates logistics, coordinating field service work and rental requirements.
- Plans to meet forecast demands while communicating anticipated future demands internally; Compares SA inventory to meet customer needs and evaluates, organizes, reports and optimizes customer consignment inventory.
- Manages day to day requests & understands customers' unique purchasing needs.
- Drives used serviceable material (USM) sales to maximize customer satisfaction & revenue growth.
- Candidate must be flexible & able to travel
Position Requirements:
- Prior Airline & MRO sales experience
- Communicates effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals. Adapts language appropriate to the audience.
- Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness
- Strong interpersonal and teamwork skills that include demonstrated expertise with negotiation, conflict resolution and customer service. Demonstrates patience, tact and empathy when working with others. Values positive feedback, inviting participation and feedback from other members of the team, providing constructive feedback as required.
- Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
- A proven commitment to professional practice, continuous professional improvement, and life-long learning.
- A thorough knowledge of company instructions and export compliance.
- Expertise in production management, inventory purchasing and sales/marketing computer information systems.
- Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
- Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.
- The typical minimum level of education to perform this job competently is a minimum High School Diploma or Bachelor's degree.
- Minimum 1-3 years of Aviation & sales experience
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
StandardAero is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state or local protected class.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 3 years
Security Clearance Note
Customer Support
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