Compensation: $15.75 per hour

Hours: 29

Key Position Information:

The Downtown Center of St. Petersburg College embraces the mission and vision of the College and is committed to helping students finish what they start to achieve their goals. The Associate Provost Office provides the highest level of customer support to students through adopting best practices, policies, and procedures and continually improving and upgrading our services. We provide friendly, personal, and respectful assistance in a timely manner.

The SPC Downtown Center has an opening for a Student Support Assistant. Incumbents provide basic organizational or process information and services to students and prospective students. Responsibilities may include providing admissions information to prospective students; providing information on academic requirements and procedures, financial aid, and registration processes; processing payments; reviewing documentation for alignment with college requirements; administering standardized tests, entering, and tracking data; and maintaining records of results, activities, or student status.

Position Summary:

This class is the second of three levels in the Student Support series. Incumbents provide organizational information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. This level is differentiated from the previous level by the level of knowledge and responsibility within a single student support function or the breadth of responsibilities across student support functions. Responsibilities may include providing information on academic requirements and processes, financial aid, and registration processes; reviewing documentation for alignment with College requirements; determining eligibility for admittance; monitoring student progress; providing academic guidance; and performing the duties of the lower level.

Requirements:

Education:

Associate's degree.

Experience:

Three years related experience.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Applicable academic programs, financial aid, extracurricular programs, and/or related services;
• Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
• Academic counseling principles;
• Customer service principles;
• Academic program requirements;
• Recordkeeping principles;
• Computers and related software applications.

Skills:

• Advising students on academic issues;
• Providing program support;
• Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
• Maintaining confidentiality;
• Preparing and maintaining records;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

• Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.