Ensures donor confidentiality, meet customer service expectations, greet and acknowledge donors as they are assigned to donation area and after completing donation process.
Reviews donor record files to ensure for completeness, accuracy, and in compliance with cGMP.
Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
Labels and ensures each unit and samples are labeled accurately.
Set-up and prepare all equipment and disposable supplies for venipunctures and plasmapheresis procedures, and perform plasma collection.
Supervises and performs venipuncture and plasma collection.
Supervises the operation and maintenance of the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.
Removes and/or replaces equipment from service.
Maintains proper ratio to ensure donor safety and to ensure quality of product.
Ensure proper disposal of all contaminated disposable equipment.
Maintains accurate and thorough documentation of necessary records, including PCS-2 Machine Logs.
Coordinates with medical staff to monitor donor and donor reactions, as necessary.
Supervises monitoring inventory levels, stocking supplies, and opening and closing lots for usage.
Prepares weekly staffing schedules to accommodate breaks, vacation, and unplanned absences to determine optimal allocation of staff.
Oversees all donor floor personnel by delegating and coordinating staff activities to increase efficiency.
Performs performance reviews of donor floor staff and provides effective feedback regarding performance.
Communicates with management regarding pertinent information regarding work areas.
Maintains cleanliness of work area to ensure a clean and professional environment.
Identifies areas of operational opportunity for continuous improvement.
Supervisors and develops donor floor staff in accordance with the SOP, training and safety manuals, and follows all OSHA requirements and personnel policies.
May be responsible for changing supply lot numbers.
Educates new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donors' questions are answered timely, accurately, and professionally.
Performs other duties and responsibilities as designated by management.
- Utilizes bilingual skills to communicate with donors, as needed