Are you a clinical professional looking for an opportunity to join a team of colleagues in the configuration and implementation of an exciting new healthcare solutions? We are looking for talented clinical team members, who have worked in various healthcare settings. Our preferred candidate are clinicians with background / training in clinical areas including radiology, emergency services, respiratory therapy, PT, OT, ST, laboratory, pathology, pulmonary, or nutrition and dietetics. If you have experience in any of these clinical disciplines, and you have strong analytical skills and a background in working on healthcare software, we want to speak to you. We have some exciting opportunities for individuals who have a real interest in configuring and implementing our newest solutions to improve the working environment for our healthcare clients and their patients. In this role you will have the opportunity to work with colleagues with similar experiences to design effective workflows through flexible configuration of our modern healthcare solutions. Leveraging your experience as a user of healthcare software solutions, you will be able to have a direct impact on the successful implementation of our products, as well as shape future enhancements.

The Clinical Applications Analyst, Senior:

• Is an experienced clinician with analytical and software implementation experience
• Leads execution of professional services commitments as assigned
• Subject matter expert on assigned software applications
• Implements, trains and supports assigned software applications
• Direct interaction with external and internal customers in the execution of the responsibilities

DUTIES AND RESPONSIBILITIES:

Essential Duties:

• Develop and maintain in depth understanding of assigned software applications
• Maintains working knowledge of application module integration
• Leads the creation and maintenance of internal and external documentation and implementation tools as assigned
• Participate in or leads customer professional services offerings including implementations as assigned
• Team leader on large or complex projects for other application analyst team members
• Participate in configuration management responsibilities as assigned
• Participate in process to validate product deployment program
• Accountable to comply with implementation standards and guidelines.
• Leads in the completion, submission and presentation of product and project documentation required for the assigned responsibilities
• Provide support of assigned software applications to the customer base through the established support processes
• Provide on-call and off hours support services as assigned and scheduled
• Provide call center and implementation command center coverage as scheduled
• Evaluate requirements and prepare for product demonstrations as assigned

Other Duties:

• Participate in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients
• Travels as needed, including weekend travel when necessary (abiding by DSS established travel guidelines)
• Participate in product sales opportunities as required.

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

SKILLS AND ABILITIES:

Required:

• Ability to analyze the business and integrated workflow needs and align to software functionality.
• Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.
• Ability to lead and mentor junior staff in the execution of projects.
• Ability to work from an organizational perspective as well as independently and as a contributing team member.
• Ability to adjust and set priorities to meet deadlines.
• Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
• Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
• Ability to be effective in a rapidly growing organization.
• Customer service focused, professional, courteous, and articulate.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).
• Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
• Possess proven aptitude for understanding technical and business process and the ability to learn new software as assigned.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

Required:

• Bachelor's degree; equivalent combinations of work experience and\or education will be considered.
• 4 or more years of practical professional experience in application maintenance and implementation.
• 4 or more years of customer facing professional services.
• Healthcare industry experience in Information Technology or Clinical Informatics
• Strong analytical and problem-solving skills involving complex execution with a high attention to detail.

Desired:

• Prior experience in a non-IT clinical, administrative or technical specialty in healthcare
• Clinical license
• Prior supervisory experience
• Experience working in a similar role for a healthcare software development vendor

LICENSES AND OTHER REQUIREMENTS:

• None

PHYSICAL DEMANDS:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.