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Location:Miami, FL,Florida,United States
Job ID:74582
Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow's world?
Find out more about us here - or
As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.
Join us as a
Service Sales Manager- Support the General Manager - Service in executing a business plan in support of the territory's financial and non-financial objectives and drive the implementation of territory service sales initiatives.
- Develop and recommend sales budgets in line with regional targets and partner with the General Manager - Service to prepare and implement annual EI Sales Plan in support of regional objectives.
- Reinforce accepted systematic sales management practices with standardized processes and tools applied.
- Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
- Partner with the General Manager - Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
- Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
- Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.
- Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
- Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
- Ensure all required service sales meetings are effective. Lead meetings where appropriate.
- Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler's cultural beliefs and best practices.
- Responsible for legal interface of procedures like collection efforts and contractual disputes.
- Responsible for investigating and resolving customer issues that require escalation.
Education:
- BA/BS Business / Management / Marketing / Sales
- Business-to-business sales experience.
- Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience:
- Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
* Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
* 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
* Tuition Reimbursement - Eligible after 6 months of service.
* Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
* Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business.
We look forward to receiving your complete online application.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Equal opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.